Warranty and Return Policies
100% Satisfaction Guarantee! Returns are accepted for DOA or defective items within 14 days from the date of delivery for a full refund of your purchase price, an exchange for the same item, or credit towards a different item. Our 100% satisfaction guarantee allows you to buy with confidence!
- We must be notified of all returns within 14 days of delivery.
- Any problems encountered with your scale after 14 days of delivery must be resolved through the manufactures warranty.
- You will need an RMA# for any returned merchandise. This # must be included with a copy of your invoice and your contact information with your return.
- Please consult the Troubleshooting Guide and check your scales manual before returning your scale.
- All of the digital scales we carry are covered by a manufactures warranty.
- We will only accept returns for scales that are defective or damaged in shipping.
- For those who decide the scale they ordered does not fit their needs, we will accept returns minus the original shipping charges. Scales returned for this reason must be returned in exactly the same condition as they were received.
- All accessories and paperwork must be included and there must be no damage to the packaging. If we receive a scale for return with damage to the box, missing items, or signs of use, we may charge up to 50% restocking fee at our sole discretion.
To initiate a return for exchange or refund, please go to the CONTACT US page. Provide as much detail as you can in the email. We will assign you an RMA# and provide return instructions.